TWO FAA HOTLINES CAN SAVE YOU TIME AND TROUBLE
FAA's CONSUMER HOTLINE (1-800-FAA-SURE) A nationwide, toll-free telephone service provided for citizens with complaints concerning matters within FAA's purview, such as carry-on baggage, airport security procedures, child safety seats, or user services provided by FAA, including examinations, aircraft certification, and facility operations.
Individuals calling the FAA CONSUMER HOTLINE will receive a
return call from an FAA official. Consumers with complex questions not answered on our
list may also be referred to this toll-free number.
FAA's SAFETY HOTLINE (1-800-255-1111) Provides nationwide, toll-free telephone service. It
is intended primarily for those in the aviation industry having specific knowledge of
alleged violations of the Federal Aviation Regulations. The identities of callers are held
in confidence, protected from disclosure under the provisions of the Freedom of
Information Act. Both hotlines operate from 8am to 4pm Eastern time, Monday through
Friday, except holidays.
In the Washington, D.C., area, the Safety Hotline number is 267-8590.